Store Help

What Currency is the Clarineat Store?

All prices on Clarineat are in US dollars. Paypal and Stripe will convert from your bank account automatically.

Privacy and Security

Clarineat is proud to offer professional-grade SSL (secure socket layer) protection from Starfield Technologies, and all payments are securely handled through PayPal or Stripe. Click the image below to verify the SSL certificate in real time.

All personal information is kept secure. Only authorized employees, agents, and contractors (who have agreed to keep information secure and confidential have access to information). Any newsletters and mailings allow you to easily opt out of further communication.

Do you ship to ________?

Yes! Clarineat is pleased to offer worldwide delivery. Unless local law prohibits the import of items, there should be no issue.

Past customers have been located in over 20 countries including Canada, The United States of America, Mexico, The United Kingdom, Germany, Norway, Italy, Japan, Russia, and Singapore.

Shipping Rates

All Canadian orders include expedited shipping, tracking number, and are insured up to $100.

  • Canada
    • FREE SHIPPING (3-7 days): Orders over $175 (excluding apparel)
    • Tracked Package (3-7 days): $12.99 + $2 per additional item
    • Express Shipping (2-5 days): $19.99 + $4 per additional item
    • Priority Shipping (1-2 days guaranteed): $49.99 + $5 per additional item

United States Shipping

  • USA
    • FREE SHIPPING (7-10 days): Orders over $175 (excluding apparel)
    • No tracking: (7-14 days): $7.99 + $2 per Additional item
    • Tracked Package (5-10 days) $15.99 + $3 per additional item
    • Express Shipping (2-3 days) $29.99 + $5 per additional item

International Shipping

  • Europe
    • Free shipping is not available.
    • No Tracking (2-4 weeks): $9.99 + $2 per Additional item
  • Rest of World
    • Free shipping is not available.
    • No Tracking (3-5 weeks): $11.99 + $2 per additional item.

Apparel Shipping

Apparel is shipped from our supplier the EU or USA and will be charged independently from other items at the time of purchase.

Customs

International customers may be required to pay customs or import fees depending on their country’s policies. These charges are outside of our control and returns or refunds will not be accepted due to customs-related disputes.

Returns and Warranty

Your satisfaction is important to us! Returns are accepted within 7 days of the receipt of an item. Please note that original shipping charges will not be refunded, return shipping is at the customer’s expense, and there will be a 15% restocking fee to cover processing expenses.

Apparel sales, are FINAL SALE unless there is a mistake or defect. Please triple check apparel sizes before placing your order. Items such as reeds are, of course, non-returnable. Please consult the manufacturer directly for warranty concerns.

Still Need Help?

Please contact us for assistance.

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